BoomBeam BoomBeam

Service and support

Our team can provide a range of services and support to help you get the most from BoomBeam. Some of this is the day to day support you’d expect with a digital platform, but we don’t stop there. We can help with:

Standard platform support

Hosting: BoomBeam is a web-based application. No need for you to pay for hosting, that all comes with the subscription.

Setup: We can tailor the BoomBeam platform around the design of your festival or film experience and make sure it’s right for your mix of venues, screenings, schedule etc. We’ll be on hand to help you through the initial setup of your instance of BoomBeam.

Design and development:Out of the box it supports a number of features and templates to customise the site to your needs. In addition, the platform supports bespoke CSS implementations, to allow you to work with a developer to make it look and feel the way you want it to.

User guides:We provide a detailed user guide to help you get the most from the platform when you start out, to help further we’re always happy to be contacted if you hit any hurdles.

Continual improvement: One of the key advantages of working with the BoomBeam product platform. We are continually enhancing and improving to the application and adding new functionality. All users of the platform share the benefits of these improvements as they are added.

Ideas and inspiration: We’re always looking at new ways to use digital tools to enhance film experiences. We continually share new ideas and best practice in using the tools available to create amazing film experiences with our community of users.

Beyond standard

Funding: We can work collaboratively to help organisations submit funding bids for enhancing their digital platform and customer experience.

Strategy: We can help you shape a digital strategy that extends the reach of your festival, grows your audience and delivers a customer experience before, during and after the event. Read more about this on our consulting page.

Design and development:We can offer a full design package to develop your brand/event or apply an existing identity to create a digital platform that uniquely expresses your festival or experience.

Training: We can provide training for your tech team, for your volunteers and event team to make sure you get the most out of the platform.

Support: Our team can be on hand during your setup process and at critical times such as before and during the festival to help sort any problems or challenges you have using the app.


At the end of the day, we want to see more film festivals and more people enjoying them and we’re here to help make that happen. If you need help, get in touch we’ll do our best to help.

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